Hidden resort fees surprise travelers at check in
JEFFERSON CITY —
Travelers were trading winter temperatures for warm temperatures at resorts. However, some travelers were reporting hidden resort fees at check-in.
The manager at Central Travel in Jefferson City said these fees are often hidden in the fine print. The fees often go towards internet, pool, and gym access.
"When you get to your hotel and on your vacation stay you don't want to have to encounter any additional costs that you were unaware of. Looking at the fine print or if you can't find the fine print, make a quick phone call to that property and just ask are there any additional fees that I'm going to be charged on top of my confirmed rate. Then you'll know up front before you get there," Central Travel manager Jackie Coakley said.
Coakley said the fees can add an additional $20 to $50 to the stay each night. She said Las Vegas was notorious for resort fees. She also said Mexico has been know to add "green fee." The "green fee" is then supposed to help keep the resort presentable and appealing to tourists.
According to CBS News, District of Columbia Attorney General Karl Racine launched an investigation into a dozen major hotel chains along with attorneys general in 47 states.
In a report by the Federal Trade Commission in early 2017, the FTC found that "separating mandatory resort fees from posted room rates without first disclosing the total price is likely to harm consumers by increasing the search costs and cognitive costs of finding and choosing hotel accommodations."