73
      Wednesday
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      Thursday
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      Friday
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      Sprint cell service concerns Centertown residents

      Celine Whitaker has been unable to make or receive calls from her home for nearly a month.

      Sprint customers in Centertown are concerned about unreliable cell service in the area.

      For about a month, Celine Whitaker has been unable to make or receive cell phone calls from her home.

      "I have a father with dementia who lives about five minutes away from me and there's no way for them to get a hold of me," Whitaker said.

      She added that she started noticing problems after Sprint upgraded a nearby cell tower.

      Whitaker isn't the only Centertown resident having problems with Sprint cell service.

      "It just seems like it will take forever to get a call, I can't check voice messages so I'm getting voice messages really late," Rachel Swillum said.

      "It just fades in and fades out, or it'll drop the call," Joe Swillum added.

      While the Swillums have not contacted Sprint, Whitaker has several times. Transcriptions of several conversations between Whitaker and Sprint representatives show Sprint promising deadlines when the problem will be fixed. Each time, the deadline passes with no success.

      "I only have one neighbor on the block. And so if there's an emergency I'm gonna have to get up and get dressed and run down the street to call 911," Whitaker said.

      Whitaker now wants out of her contract with Sprint, but was told she would have to pay early termination fees.

      This week, she filed a complaint with the Missouri Attorney General's Office.

      "I filed the complaint with them hoping they could help me get out of the contract," she said.

      "Because I'm not paying those fees, and I don't want it to go on my credit report."

      The Attorney General's Office told KRCG 13 Friday morning that the complaint had been passed on to the consumer division, which will then try to mediate the situation.

      In the meantime, Whitaker's not the only one looking elsewhere for service.

      "Different commercials are saying that they'll pay to buy out your contract and we thought about considering that," Rachel Swillum said.

      "But we'll have to do some research to see if other carriers have had other issues like this too."

      KRCG 13 reached out to Sprint for comment Thursday night and Friday morning. We have not yet heard back.