"This is not what was promised to the American people. Not by a long shot. It's a lie, and it's a mess," said Beverly Luetkemeyer.
She's not alone in her frustration.
Healthcare.gov was unveiled on October 1st, and thousands of Americans trying to enroll in health insurance plans are still waiting for answers after "glitches" in the system halted the process.
Government officials said it could take until the end of November before they get all of the kinks out.
U.S. Department of Health and Human Services Director Kathleen Sebelius said, "Actually, I didn't realize it wouldn't be working optimally before the launch."
Meanwhile, people are losing coverage or having to pay more under Obamacare.
"Each day I've spent an average of 3-6 hours per day, a lot of times in the middle of the night because I was told that off-peak hours in the middle of the night would be a good time, so I'm running on less than average sleep and still trying to have a normal life," said Luetkemeyer.
The customer service leaves much to be desired, too.
"She said, 'well all I can tell you is you need to keep trying.' And I said, ' so this is the benefit of this 24-hour hotline?' I was incredulous," said Luetkemeyer.
Luetkemeyer said she is worried about the future if the problem doesn't get solved soon.
"If I'm without health insurance, I don't know a doctor that will see me. And other people are not nearly in as comfortable a position as I am. I'm concerned about people who have nothing to sell to limp along for a little while," she said.