Customers say Columbia construction company took money, failed to do jobs

The Better Business Bureau is urging people to use caution when doing business with a Columbia construction company after customer complaints.

According to the BBB, Switzer Construction and its owner Cory Smith have received numerous complaints from customers who say they paid thousands of dollars for home repair that was never done.

"I just want my money back," said a Columbia woman who paid Smith $3,500 last fall for repairs to a porch, stairs and garage. She said that despite numerous promises, the company has done nothing. She has been unable to reach Smith for several months.

Smith registered Switzer Construction with the Missouri Secretary of State in 2012. The company's BBB accreditation was recently suspended after the firm failed to respond to consumer complaints. The BBB has also made several attempts to contact Smith, but has received no response.

"BBB accredited businesses have an ethical obligation to make a good faith effort to answer consumer complaints," said Mike Harrison, mid-Missouri regional director for the Columbia BBB branch. "When they suddenly quit responding, we have to wonder what happened. These consumers should get what they paid for."

According to the company's website, "Switzer Construction has three goals: affordable pricing, customer satisfaction and lifelong relationships."